FAQ

PLANT INFORMATION


What is a bromeliad?

A tropical plant native to the Americas. There are thousands of bromeliad species and we carry a huge variety at Tropiflora. Bromeliads are our specialty!

When will a plant that's out of stock become available? 

It depends. We propagate regularly so it may only take a few months for new plants to grow -- however plants don't all grow at the same rate. If you see a plant that you want is out of stock, you can sign up on the product's page to be notified via e-mail when they are available.

Do you have a list of available plants?

You can visit the 'Shop' section of Tropiflora.com to see current availability of plants for purchase. If you are looking for a certain plant you don't see on our website, you can contact us.

Is my plant for shade or full sun? 

The plant's description on Tropiflora.com will include light requirements for your plant (see the 'Culture Requirements' tab). You can always call our office or email to ask our growers for more information. Our Care Sheets page is also available to download any care sheets for Bromeliads, Tillandsias, Adeniums, & Ant plants, etc.

Do I have to water my air plant?

Yes! All plants need water. Review our General Tillandsia Care Sheets for information as well as the Culture Requirements on the Tillandsia's page.

What is an offset?

An offset is a pup, or baby, of the plant. We offer offset sizes 1/3 at the minimum of the size of the mother plant. The offsets that we separate are always at a good size to survive and grow well on their own.

Will my plant look exactly like the picture?

Only if specified in the description but most of the time, no. We take pictures of plants when they are looking their best, either in bloom or bud, to show you what your plant can become!

WHOLESALE


is there a requirement for wholesale orders? 

$100 is the minimum in order to be able to purchase wholesale items online. Wholesale orders via phone or email are available for resellers and landscapers. Please feel free to sign-up for an account on Tropiflora.com with all of your business information prior to visiting/ordering.

Do you have a list of wholesale plants?  

Yes -- you can contact our office and we will email you the list.

ORDER INFORMATION


I'M A VIPP MEMBER! WHERE IS MY DISCOUNT?

You can view your account page to see your latest discount codes and offers, as well as your VIPP member emails for your code.

How can I place an order?  

You can order through our website, call our office or email us your order. If ordering through Tropiflora.com, you can add any plant you are interested in to your online shopping cart and proceed to checkout using the prompts. Please feel free to contact our office if you have any questions.

HOW CAN I HOLD MY ORDER FOR ANOTHER SHIP DATE?  

Please notify us as soon as possible if you need to hold your order. You can call our office or leave an order note upon checkout to hold an order. We will hold an order for (3) months, after that time period your order will be shipped to the address on file.

I'm having problems with logging into my account/checking out. 

Please contact our office and we will try to troubleshoot your issue. If you are having trouble viewing the site, please make sure that you are using the latest Chrome, Firefox or Microsoft Edge browsers. Internet Explorer is no longer supported and may cause issues when browsing Tropiflora.com.

Why do you hold an order during winter?

Tropical plants don't like freezing weather! We want your plants to arrive alive and healthy -- not dead and brown. We will proceed with shipping as long as night-time temperatures are consistently above 40°F for several days in a row in your area. If your order is currently in a 'Cold Weather Hold', you have several options:

  • Upgrade shipping to 2Day or Express
  • Continue to Hold for warmer weather
  • Cancel/Refund order

Contact our office if you'd like to change your options. You can read more about our Tropiflora Guarantee and our Shipping and Handling Charges for more information.

Can you add a heat pack during winter?

Yes, we can include a heat pack and foil for a fee. Please note that a heat pack and foil will not protect your plants during shipping for an extended period of time. 2Day or faster shipping to very cold areas will include a heat pack and foil. You can read more about our Tropiflora Guarantee and our Shipping and Handling Charges for more information.

SHIPPING


WHERE IS MY PACKAGE? 

You will receive an email with your tracking information upon label creation when its time to ship, as well as being available through your Tropiflora.com account.

WHEN WILL MY ORDER SHIP? 

As soon as possible and in the order in which it was received. We ship Monday - Wednesday/Thursday, weather and holidays permitting.

MY ORDER IS ON HOLD, CAN YOU SHIP IT NOW?

Yes. Contact our office and we will get you on the shipping schedule.

CAN I CHANGE MY SHIPPING METHOD?

Yes. Contact our office. If your order is not on hold and you need to expedite your shipping, please give us a call instead of email.

INTERNATIONAL


WHAT IS A PHYTOSANITARY CERTIFICATE? DO I NEED ONE? 

This is a document issued by the Department of Agriculture certifying the plants have been inspected according to appropriate procedures and are considered free from quarantine pests. Hawaii and Arizona require 'phytos', as do all shipments to any country other than the United States. The fee is $60. An Import Permit may be required by your country or state.

WHAT COUNTRIES DO YOU SHIP TO?  

We ship to many countries all over the world -- however, not all countries accept plant shipments so easily. Please check with your country's Department of Agriculture for more information on requirements and processes. You may need an import permit, broker or phytosanitary certificate to bring Bromeliads into your country.

How long does it take to get a phyto and have my order shipped?

We require a minimum of 2 weeks to schedule a phytosanitary inspection and have all your plants pulled, tagged, cleaned and ready to be packed. It may take longer depending upon weather and our shipping load. If you have selected to HOLD ORDER at checkout, your inspection will not be scheduled until you notify us to ship.