RETAIL TERMS

Pricing, coupons, terms and guarantees in this section apply to retail clientele only.

Shipping and Handling charges

All shipping is by customer’s choice of methods. A complete list of options and prices will be displayed upon checkout. Shipping charges include the carrier’s charges, the box, packing materials and chemical heaters or cold packs as may be required. On the rare occasion that shipping cannot be estimated in advance, as for extra large plants or other reasons.

phytosanitary certificates (INTERNATIONAL & DOMESTIC)

Bromeliad shipments to Hawaii and all plant shipments to Arizona require a phytosanitary certificate from the State of Florida, which presently costs $75.

To schedule a phytosanitary inspection, we require a minimum notice time of 14 business days. If our schedule is booked, you will be shipped on a first come, first serve basis (which could be 2 months out). It would be best to request a ship date in advance, so we can coordinate when the time comes.

We are at the mercy of the availability of the Florida Department of Agriculture.

  • Arizona shipments must be sent to an approved receiving location for inspection.
  • For bromeliad orders to Hawaii, you must also supply us with a copy of your current import permit.

Puerto Rico and the U.S. Virgin Islands may require a phytosanitary certificate as well for some shipments, please inquire.

***As of March 1, 2023: All EU shipments will have a VAT (value added tax) due upon pickup of shipment from Customs. Tropiflora will NOT collect this tax.

All shipments to countries other than the U.S. require a phytosanitary certificate.

international orders

You may use the shipping options menu for an estimate of your shipping charges, but if for any reason actual shipping should vary considerably, you will be billed accordingly, whether over or under the estimate.

We will notify you of any up charges that may be necessary.

International plant shipments are usually sent by Express Mail Service where available, books and supplies by surface mail. Please include your import permit as may be required. Phytosanitary certificates are $75.

All international orders are shipped at your own risk. Live arrival is not guaranteed.

payment options

  • We accept major credit cards; VISA, MasterCard, Discover and American Express.
  • PayPal is accepted.
  • Money orders or checks are accepted, but we reserve the right to hold your shipment until the check clears the bank.
  • Wire Transfers to our bank may be made. Please email for instructions.
  • Cash is not accepted through the mail. Cash payment by walk in clients is always welcome.

Please note that we cannot accept payments by C.O.D. at this time.

SATISFACTION GUARANTEED, WE HAVE PRIDE IN OUR PRODUCTS
Click here for our Tropiflora Guarantee section for complete details.